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MonoFire Terms of Service (Draft)

⚠️ AI-GENERATED DRAFT / NOT LEGAL ADVICE: This document was generated by AI from the product context provided. It is for internal review and lawyer editing only and is not legal advice. Before publication, production use, payment-provider onboarding, or use as official terms, it must be reviewed and revised by qualified counsel based on MonoFire’s actual operations, data flows, payment setup, and applicable laws.

Last updated: [Date]

Welcome to MonoFire. The Service is provided by [Company Legal Name] (Taiwan Unified Business No.: [統一編號]; Responsible Person: [負責人]; Registered Address: [登記地址]; Contact Email: [聯絡 Email]) (“Company,” “we,” “us,” or “our”).

By using or registering for MonoFire, you confirm that you have read, understood, and agree to these Terms of Service (the “Terms”) and our Privacy Policy. If you use the Service on behalf of a company, business, team, or organization, you represent that you have authority to bind that organization to these Terms.

1. The Service

MonoFire is an integrated creator and social-commerce SaaS toolkit, including but not limited to:

  1. Group-buy tools to help Users create group-buy campaigns, capture leads, and manage orders or purchase intent.
  2. One-page sales pages to help Users create product, service, campaign, or sales pages.
  3. LINE e-business-card tools to help Users create electronic business cards and contact pages for LINE or other social contexts.
  4. Link-in-Bio tools to help Users create social landing pages, link pages, and traffic analytics.
  5. Other analytics, lead-management, integration, payment, notification, template, or automation features we may provide.

We may add, modify, suspend, or discontinue features based on operational and product needs. We will provide notice of material adverse changes as required by these Terms or applicable law.

2. Accounts, login, and security

  1. You must provide true, accurate, complete, and current registration and billing information.
  2. The Service may use BetterAuth, Google OAuth, magic-link email, session cookies, or other methods for login and authentication.
  3. You are responsible for protecting your account, email, login links, devices, and permissions. You must not share your account with others.
  4. You are responsible for all activity under your account. If you discover unauthorized use, data leakage, or a security incident, notify us immediately at [聯絡 Email].
  5. For security, risk-control, compliance, or abuse-prevention reasons, we may require identity verification, restrict login, suspend an account, or adjust permissions.

3. Eligibility

You must have full legal capacity or consent from a legal representative to use the Service. If you use the Service on behalf of a legal entity or organization, you must ensure that the entity or organization legally exists and has authority to use the Service.

4. User content and responsibilities

  1. You retain rights to products, pages, images, text, forms, leads, campaigns, trademarks, branding, and other content you upload, create, or submit (“User Content”).
  2. You grant us a license to use, reproduce, store, transmit, format, display, and process User Content as necessary to provide, maintain, protect, back up, display, analyze, and improve the Service.
  3. You must ensure that User Content is lawful, accurate, does not infringe third-party rights, and complies with advertising, consumer protection, fair trade, personal data, intellectual property, labeling, tax, and other applicable laws.
  4. You must not upload or publish content that is unlawful, fraudulent, infringing, hateful, harassing, pornographic, violent, misleading, contains malware, or may harm us, other Users, or third parties.

5. Relationship between merchants/creators and End Customers

  1. Unless we expressly state otherwise in writing, MonoFire is a tooling platform. Users are the providers or sellers of their own products, services, campaigns, content, sales pages, group-buy campaigns, lead collection, and End Customer relationships.
  2. Users are responsible for product/service quality, delivery, returns, refunds, warranties, support, taxes, invoices, advertising claims, consumer disputes, and legal compliance in their relationship with End Customers.
  3. Users must clearly disclose their identity, contact information, product/service information, prices, payment methods, delivery methods, refund/cancellation policy, privacy notices, and other legally required information in their pages or transaction flows.
  4. End Customers with disputes regarding a User’s products or services should generally contact that User first. We may, under platform policy, payment-provider rules, or law, help forward notices, preserve records, restrict features, or cooperate with investigations.

6. Subscriptions, fees, and payment

  1. The Service may offer free, trial, monthly, annual, add-on, usage-based, or custom plans. Features, limits, prices, currencies, taxes, payment cycles, and renewal terms are as stated on the order page, quote, dashboard, or written agreement.
  2. You agree to pay fees for the plan you select. Unless otherwise stated, fees exclude taxes, remittance fees, bank fees, cross-border fees, and third-party charges.
  3. We may process payments through NewebPay, Stripe, PayUni, or other payment service providers. When you use those payment methods, you must also comply with the provider’s terms, privacy policy, payment, refund, and dispute rules.
  4. If payment fails, is late, is refused, refunded, or disputed, we may notify you to pay, suspend or restrict paid features, downgrade your plan, terminate your subscription, or seek fees, processing costs, damages, or other amounts permitted by law and contract.
  5. We may adjust plans, prices, or billing methods for reasonable business reasons. For material adverse changes or price increases affecting existing paid Users, we will provide reasonable advance notice and a cancellation method where required by law or contract.

7. Automatic renewal, cancellation, and trials

  1. If you purchase an auto-renewing plan, the plan will automatically renew at the end of each billing period unless you cancel before the renewal date using the methods provided by the Service. We will charge the next period’s fees to your provided or authorized payment method.
  2. Before you subscribe or pay, we will disclose the plan term, fee amount, currency, billing cycle, renewal mechanism, cancellation method, and other important information. You should review this information before confirming your order.
  3. You may cancel future renewals through billing/subscription settings in the dashboard or by contacting [聯絡 Email]. Unless the plan or law states otherwise, cancellation usually takes effect at the end of the current paid period, and you may continue using paid features until that period ends.
  4. If we offer a free trial or promotion, the order flow will disclose the trial period, promotion details, whether charges apply after the trial, the amount, billing cycle, and cancellation method. If payment information is required, you authorize us to charge you after the trial ends under the disclosed terms unless you cancel before the deadline.
  5. We will not set automatic renewal through pre-ticked boxes, hidden terms, or lack of express consent. The production flow should still be reviewed against the final legal design before launch.

8. Refunds, cooling-off period, and prorated refunds

  1. MonoFire is an online SaaS and digital service. After payment, we generally provide immediate access to accounts, systems, pages, leads, analytics, or other online features.
  2. Under Taiwan’s Consumer Protection Act, consumers in distance sales generally may rescind a contract within 7 days after receiving goods or services. However, digital content not supplied on a tangible medium or online services that are fully performed once begun may fall within a reasonable exception if provided with the consumer’s prior consent and proper notice. How this clause applies to MonoFire must be confirmed by counsel based on the actual service and consent flow.
  3. To the extent permitted by law, if you expressly consent to us beginning the Service immediately and you have received access or started using paid features, paid fees are non-refundable and not prorated for mid-period cancellation unless these Terms, the order page, applicable law, or our separate agreement says otherwise.
  4. We may review refund requests for duplicate charges, billing errors attributable to us, verified unauthorized transactions, refunds required by law, or a material and continuing failure by us to provide the paid core Service that cannot be fixed within a reasonable time.
  5. Add-ons, custom setup, services already performed, one-time setup fees, third-party fees, payment processing fees, taxes, and usage-based items may be non-refundable unless required by law or stated otherwise on the order page.
  6. If payment has been processed by a payment service provider, the actual refund method, refund window, timing, partial-refund support, and whether processing fees are returned may be limited by NewebPay, Stripe, PayUni, or the actual payment provider’s rules.
  7. If you believe a charge is incorrect, please contact [聯絡 Email] promptly with your account, order number, payment date, amount, and reason so we can investigate.

9. Chargebacks, disputes, and disputed amounts

  1. If you initiate a refusal to pay, payment dispute, chargeback, or similar process with a card issuer, payment provider, or payment institution, we may provide order records, usage records, renewal consent, service access logs, support records, and transaction data as evidence.
  2. During a dispute, we may reasonably suspend or restrict the related paid features, account, or amounts to prevent further loss.
  3. If the dispute is resolved in favor of the validity of the transaction, or if your breach of these Terms, abuse of refund/chargeback mechanisms, false information, or failure to contact us first causes fees or losses, you agree to pay related amounts, provider fees, chargeback fees, administrative costs, or damages to the extent permitted by law.
  4. We encourage you to contact us at [聯絡 Email] before initiating a chargeback or payment dispute so we can resolve refund, cancellation, or billing issues quickly.

10. Acceptable use

You must not:

  1. Use the Service for fraud, money laundering, terrorist financing, illegal transactions, prohibited goods, or infringement of rights.
  2. Collect, process, or use personal data without a lawful basis or required notice.
  3. Send spam, unauthorized marketing messages, phishing messages, or malicious links.
  4. Interfere with, scan, reverse engineer, attack, bypass security measures, or attempt unauthorized access to the Service.
  5. Use the Service to sell or promote unlawful, regulated, high-risk, or payment-provider-prohibited goods or services.
  6. Impersonate others, make false statements, hide transaction terms, or make misleading advertising claims.

11. Third-party services and integrations

The Service may integrate with Google, LINE, NewebPay, Stripe, PayUni, email, analytics, cloud, logistics, invoice, or other third-party services. Third-party services are provided by their respective providers and are subject to their own terms, privacy policies, fees, and limits. We do not guarantee that third-party services will be uninterrupted, unchanged, or available. You are responsible for obtaining any authorization and consent required to use third-party services.

12. Intellectual property

  1. The Service’s software, interfaces, designs, trademarks, documentation, templates, systems, code, database structures, and other content, excluding User Content, are owned by us or our licensors.
  2. Without our written consent, you must not copy, modify, distribute, rent, sell, sublicense, reverse engineer, or create a competing service from the Service.
  3. If you provide suggestions, feedback, or feature requests, we may use them without restriction or compensation unless separately agreed in writing.

13. Privacy and personal data

We process personal data under our Privacy Policy. Users who collect End Customer data through the Service must comply with Taiwan’s Personal Data Protection Act and other applicable laws and must provide End Customers with required notices, consents, unsubscribe methods, and rights-exercise methods.

14. Service availability and changes

We will use reasonable efforts to maintain Service stability, but we do not guarantee that the Service will be uninterrupted, error-free, or completely secure. We may suspend or restrict the Service for maintenance, updates, security, compliance, third-party service failures, force majeure, or other reasonable reasons.

15. Suspension and termination

If you breach these Terms, fail to pay, create risk, infringe third-party rights, violate laws or payment-provider rules, or if we reasonably believe action is necessary to protect us, other Users, End Customers, or third parties, we may suspend, restrict, or terminate your account or features.

You may stop using the Service or request account deletion through the methods provided by the Service. After termination, we may retain data as required for legal, contractual, accounting, tax, security, audit, dispute, or legal-claim purposes.

16. Disclaimers and limitation of liability

  1. The Service is provided “as is” and “as available.” To the extent permitted by law, we disclaim all express and implied warranties, including merchantability, fitness for a particular purpose, uninterrupted operation, error-free operation, and non-infringement.
  2. We are not responsible for Users’ products, services, content, advertisements, End Customer relationships, third-party services, payment-provider review results, search/social platform policy changes, or unlawful acts by Users.
  3. To the extent permitted by law, we are not liable for indirect, incidental, special, punitive, or consequential damages, or loss of profits, goodwill, data, or revenue.
  4. To the extent permitted by law, our total liability arising from the Service is limited to the fees you actually paid us during the 3 months before the event giving rise to liability. If you paid no fees, liability is limited to NT$[amount]. This limitation does not exclude liability that cannot be limited by law.

17. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless us, our affiliates, employees, agents, and partners from claims, damages, fines, costs, and expenses arising from you or your account users’ breach of these Terms, laws, third-party rights, or payment-provider rules, or from your products, services, content, End Customer disputes, personal-data processing, or tax/invoice obligations.

18. Changes to these Terms

We may update these Terms from time to time. We will provide notice of material changes by website posting, email, system notice, or another reasonable method. Your continued use of the Service after the effective date means you agree to the updated Terms. If you do not agree, you must stop using the Service and cancel your subscription before renewal.

19. Governing law and disputes

These Terms are governed by the laws of the Republic of China (Taiwan). The parties should first attempt in good faith to resolve disputes through negotiation. If litigation is required, unless mandatory consumer protection or civil procedure rules provide otherwise, the parties agree that [Court] will be the court of first instance.

Consumers may still file complaints or seek mediation through consumer service centers, consumer ombudsmen, or other competent authorities under the Consumer Protection Act.

20. Contact information

  • Company: [Company Legal Name]
  • Taiwan Unified Business No.: [統一編號]
  • Responsible Person: [負責人]
  • Registered Address: [登記地址]
  • Email: [聯絡 Email]